When you hand over the keys to your Sussex holiday home – whether it’s a cosy cottage in the South Downs, a Regency apartment in Brighton, or a seaside escape in Shoreham – you’re doing more than just hiring a holiday rental management company. You are entrusting someone with your biggest asset and your second-largest source of income (or maybe even first!).
At My Getaways, we understand that trust isn’t given lightly. It is earned. While we pride ourselves on our cutting-edge booking systems and high occupancy rates, the beating heart of our service isn’t found in an algorithm. It’s found in the people on the ground in Sussex.
We want to introduce you to the who does what – who is behind the phone calls, the ones who check your lightbulbs, welcome your guests, and know exactly which local pub to recommend when the Sussex weather turns. Here is a behind-the-scenes look at the local experts managing your investment.
Operations Manager with an Eye for Detail
What they do for your property: This is the person who ensures your property is “guest-ready.” She doesn’t just tick boxes on a cleaning checklist; she inspects your home as if she were a guest walking through the door for the first time.
Just last week, during a routine inspection of a property in Hove, they noticed that the sealant around the shower was beginning to show signs of wear. To a guest, it would have looked like a cleanliness issue. To operations, it was a potential five-star review turning into a four-star complaint. She had a contractor out to fix it before the next check-in.
Local Knowledge: “When guests ask me where to go for a walk that’s not too strenuous but has a great view, I always send them to Mount Caburn,” Sarah says. “It’s a local secret. Tourists all go to the Seven Sisters, which are stunning, but for a quick afternoon leg-stretch, the views of the Ouse Valley from Caburn are unbeatable.”
The Maintenance & Handyman Guru
What he does for your property: The first line of defence against the dreaded “emergency call-out.” While we have a network of trusted plumbers and electricians, Tom handles the 80% of issues that don’t require a specialist. A stiff door lock, a boiler pressure drop, a wonky towel rail.
“Owning a home by the sea is wonderful,” our handyman laughs, “but the salty air is tough on window frames and hinges. I’m always a few steps ahead. If I’m doing a routine change of a lightbulb and see a bit of corrosion starting, I’ll treat it there and then. It’s about stopping a small problem from becoming an expensive one for the owner.”
Local Knowledge: Need a last-minute tradesperson on a bank holiday weekend? We have the contacts. “I’ve been in the building game here for 20 years. If I can’t fix it, I know a man who can – and more importantly, I know which ones to avoid. Your property is safe with us because we know the local trade inside and out.”
The Guest Relations Host with the Warm Welcome
She is the voice you hear on the phone when you’re checking in, and the person who leaves a welcome note for guests.
What she does for your property: Manages the “guest experience.” In the world of Airbnb and Booking.com, reviews are currency. Our job is to ensure your guests leave glowing feedback. She coordinates the welcome packs (if owners choose to provide them), and acts as the on-call concierge for guests during their stay.
Local Knowledge: “I don’t just tell guests to go to The Lanes,” she explains. “I ask them what they’re into. If they’re foodies, I’ll tell them to skip the tourist traps and go to Chilli Pickle for lunch. If they’re here for the weekend and want a proper pint, I’ll point them to The Evening Star or The Basketmakers. It’s that insider knowledge that makes a stay memorable.”
The Strategic Sales Director & Investment Advisor
What he does for your property: While the team handles the day-to-day, he looks at the big picture: your Return on Investment. He analyses market trends in Brighton, Shoreham, Lewes, and the surrounding villages. He advises owners on whether a property would benefit from a fresh coat of Farrow & Ball paint or new bedding to justify a higher nightly rate.
“The Sussex market is unique,” he notes. “We have the corporate let market during the week from Brighton’s digital sector, the weekend breakers, and the staycationers in the summer. My job is to balance that mix to ensure our owners have consistent income year-round, not just in August.”
Local Knowledge: “Knowing the local area helps us price accurately. If the Pride parade is on, or if the Kemptown Carnival is happening, we need to know. If there’s roadworks on the A27, we need to warn guests. Being local isn’t just about fluff; it’s about logistics.”
Why Local Matters for Your Investment
When you choose a national corporate holiday management company, your property is just a number on a spreadsheet. When you choose My Getaways holiday rentals, it’s a part of our neighbourhood.
Because we live here, we care about the reputation of Sussex hospitality. We shop at the same local farm shops we recommend to your guests. We drive past your property on our way to visit our own families.
This team doesn’t just manage houses; they nurture homes. They are the reason your guests arrive to a warm welcome, sleep in a properly maintained bed, and leave a five-star review.
So, the next time you get an update from us, or you see a photo of your guests enjoying the view from your balcony, know that behind that moment is a team of your neighbours, working hard to protect and grow your investment.
Welcome to the My Getaways family. Want to know us more?
Get in touch for a complimentary, no-pressure chat about how your property can earn you more with My Getaways, a local holiday home rental management agency in Brighton and Sussex.
Or reach out to us:
+44 (0) 1273 917 909
owners@mygetaways.co.uk
We’re eager to chat with you soon!