BOOKING TERMS AND CONDITIONS

Last updated 24th March 2026

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1. DEFINITIONS

In these conditions the following definitions apply:

1.1 Accommodation: the property or alternative accommodation type as confirmed by the Booking Confirmation, or any agreed change thereafter.

1.2 Activity: the activity as confirmed by the Booking Confirmation, or any agreed change thereafter.

1.3 Arrangements: the accommodation and/or activities, events, meals and other services of whatever description (or any combination of them) as applicable, booked through or arranged by Us for You and confirmed in the Booking Confirmation, or any agreed change thereafter.

1.4 Booking Confirmation: the description or specification of the Accommodation and/or Activities provided in writing by Us to You.

1.5 Booking Request: Your request to purchase a particular Accommodation and/or Activities.

1.6 Contract: the Booking Confirmation together with these Terms and Conditions.

1.7 Force Majeure: any event which We and/or the provider of Accommodation and/or Activity could not, even with all due care, foresee or avoid. Such events may include, but are not limited to: pandemic or epidemic; war; threat of war; riot; civil strife; actual or threatened terrorist activity; industrial dispute; natural disaster; adverse weather conditions; fire; flood; flight cancellations; major road closures; and/or similar events outside Our control.

1.8 Parties: the Customer making the booking on behalf of their group as the lead guest, and the property and/or Activity management or owners.

1.9 Services: the services supplied by Us to You as set out in the Booking Confirmation.

1.10 "We", "Us" and "Our": My Getaways Limited, trading as mygetaways.co.uk, registered in England and Wales with company number 09726775, whose registered office is at Unit 6 Ferry Wharf, Hove Enterprise Centre, Basin Road North, BN41 1BD, United Kingdom.

1.11 "You" and "Your": the person who makes a booking with Us, or the representative of a company making a booking, and who accepts responsibility as the lead guest for the group.

2. BASIS OF CONTRACT

2.1 The Booking Request constitutes an offer by You to purchase Accommodation and/or Activities from Us.

2.2 The Booking Request shall only be deemed to be accepted when We issue a Booking Confirmation, at which point and on which date the Contract shall come into existence ("Commencement Date"). We may acknowledge the Booking Request prior to issuing the Booking Confirmation. Acknowledgement of the Booking Request does not confirm the booking.

2.3 The Contract constitutes the entire agreement between the Parties. You acknowledge that You have not relied on any statement, promise or representation made or given by, or on behalf of, Us which is not set out in the Contract or the Booking Confirmation.

2.4 Any descriptions or illustrations contained on Our website are published for the sole purpose of giving an approximate idea of the Accommodation and Activities available. They shall not form part of the Contract or have any contractual force.

2.5 These conditions, together with the Booking Confirmation, apply to the Contract to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.6 If any of these conditions conflict with any term of the Booking Confirmation, the Booking Confirmation shall take priority.

2.7 You warrant that for adult-only bookings, all members of Your party are aged 21 or over at the time of travel and that You are responsible for ensuring that all other members of Your party are aware of these Terms and Conditions and that they consent to You acting on their behalf in all dealings with Us.

3. MAKING A BOOKING

3.1 Please check Your Booking Confirmation, together with all other documents that We send to You, as soon as You receive them, and contact Us immediately if there are any errors or omissions. Once booked, it may not be possible to make changes and any changes may be subject to an administration fee of up to £100 + VAT, plus any additional costs associated with the amendment.

3.2 We regret We cannot accept any responsibility if We are not notified of any inaccuracies in any document within 24 hours of its transmission.

3.3 Once the Booking Confirmation has been issued, You are responsible for ensuring that all monies due for the booking are paid on time as specified in the payment schedule in the Booking Confirmation. You assume all responsibility to settle the balance of the invoice for a confirmed booking before or on the final balance due date.

3.4 By accepting the Booking Confirmation, You acknowledge that You are confirming the total number of persons in Your group.

4. PAYMENTS

4.1 All bookings require payment as stated at the time of booking. If cancelled by You for whatever reason, the cancellation charges set out in clause 7 shall be payable by You.

4.2 We reserve the right to alter prices shown on any website at any time and We will inform You of any price changes prior to the issue of the Booking Confirmation.

4.3 The total price of Your stay will be displayed at the time of booking; however, this is subject to correction and We reserve the right to correct any errors as soon as We become aware of such an error.

4.4 Payments via Our website can be made by PayPal, bank transfer or 3D Secure payment link, managed via Our secure payment system (Stripe). Credit card details are stored securely in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements and customer details are not shared with any third party except as necessary to process the payment.

4.5 All prices are inclusive of value added tax or similar sales tax, where applicable.

4.6 A booking fee of up to £9.95 may be payable per person in Your party. This fee covers minor incidental breakages (for instance, a single broken glass or lipstick on an individual towel), noise monitoring on behalf of property owners, and administration costs to facilitate Your booking. This fee is non-refundable.

5. SECURITY DEPOSIT

5.1 Upon request, You may be required to pay a refundable damages deposit of between £0 and £500, calculated on the particular property that You book. We will advise You of the total amount of the deposit and the date by which payment of the deposit is required, if applicable.

5.2 The cost of any damages, noise nuisance, security attendance or excess cleaning to the Accommodation (including items within the Accommodation) caused by You or any member of Your group will be deducted from Your damages deposit at the end of Your stay, together with reasonable administration costs. If a damages deposit was not taken in advance, You agree that We may charge an amount of up to £500 to the credit or debit card used for the booking, following Your stay, for any damage or nuisance caused, together with reasonable administration costs. The parties agree that the charges set out in clauses 5.4 and 5.5 represent a genuine pre-estimate of the losses and costs likely to be incurred by Us or the property owner.

5.3 If the damages deposit does not cover the total cost of damages or excess cleaning caused by You, You shall be responsible for the payment of any additional sums, whether caused by You, a member of Your party, or any third party during the period of Your stay. The amount will be payable immediately after notification to You by Us of the amount due. Should We, for any reason, be unable to take payment for excess damages, We reserve the right to take legal action to recover Our losses.

5.4 At most of Our properties, noise alert devices are fitted which measure sound pressure levels. These devices are used to ensure the comfort of neighbours, as most of Our properties are in noise-sensitive residential areas. If noise reaches unacceptable levels, the lead guest will be contacted by telephone and/or text to advise that noise levels are too high and must be reduced immediately. Should the high noise level persist after this initial contact, Our 24-hour security will be called out to attend the property and the following charges will be levied against Your damages deposit:

5.4(a) First call-out: £100 + VAT.

5.4(b) Second call-out: £100 + VAT.

5.4(c) Third and final call-out: £200 + VAT, following which You may be required to vacate the property.

5.5 Examples of other charges that may be levied against Your deposit include:

5.5(a) Evidence of smoking inside the property: minimum £100 + VAT.

5.5(b) Late check-out: £50 + VAT for the first 30 minutes, increasing for every hour thereafter.

5.5(c) Unauthorised pets: £200 + VAT.

5.5(d) Guest-initiated call-out (e.g. lost keys): £100 + VAT, plus costs of new keys, replacement windows to gain entry, or replacement locks as applicable.

5.5(e) Excess rubbish left in the property: £25 + VAT.

5.5(f) Under-21 group booking not authorised by My Getaways: £200 + VAT, plus security call-out charges.

5.5(g) Use of glitter, confetti or spray-tanning products in the property: additional cleaning costs of £200 + VAT.

5.5(h) Evidence of illegal drug use, including nitrous oxide canisters: from £200 + VAT.

5.5(i) Failure to return keys, fobs or car parking cards to the designated location: £200 + VAT.

5.5(j) Any additional damages to the property or inventory will be charged at cost plus 50% for administration. This excludes fair wear and tear or accidental breakage of glasses and crockery, for which We will not normally charge.

5.6 If no deductions are to be made for damages, antisocial behaviour or additional cleaning costs, We aim to return the damages deposit to You within five (5) working days of departure. Please note that if the deposit is refunded to a card, it may take Your bank a further two (2) to five (5) working days to process the transaction.

My Cover - Deposit Indemnity Cover

5.7 A damages deposit is required for all bookings. For some bookings, We offer an optional deposit indemnity product called "My Cover". Where My Cover is available, You may elect to purchase it at the time of booking in place of paying the full damages deposit.

5.8 My Cover provides cover for accidental damage to the property and its contents during Your stay, up to the full value of the damages deposit that would otherwise have been payable. Examples of accidental damage covered by My Cover include (but are not limited to):

5.8(a) accidental damage to furnishings, fixtures or fittings;

5.8(b) accidental breakage of household items; and

5.8(c) lost keys or access devices.

5.9 My Cover does not cover, and You remain fully liable for, the following:

5.9(a) malicious, deliberate or reckless damage to the property or its contents;

5.9(b) excessive noise or antisocial behaviour, including any behaviour that results in a security patrol attendance;

5.9(c) complaints from neighbours attributable to Your or Your group's conduct;

5.9(d) unauthorised late check-outs;

5.9(e) any charges arising under clause 5.4 (noise call-outs);

5.9(f) any charges arising under clause 5.5(a) (smoking), 5.5(c) (unauthorised pets), 5.5(f) (unauthorised under-21 bookings), 5.5(g) (glitter, confetti or spray-tanning), or 5.5(h) (illegal drug use); and

5.9(g) any excess cleaning charges arising from a failure to leave the property in a reasonable condition.

5.10 Where an incident falls outside the scope of My Cover, We reserve the right to charge the applicable amount to the credit or debit card used for the booking, following Your check-out.

5.11 The My Cover fee is non-refundable, including in the event of cancellation of the booking. My Cover is subject to separate terms and conditions, which are available on Our website.

6. CHANGES BY YOU

6.1 Should You wish to make any changes to Your booking, You must contact Us by email as soon as possible. No change will take effect unless confirmed in writing by Us and payment of all additional costs notified to You for the change has been made.

6.2 Whilst We will endeavour to assist, We cannot guarantee that We will be able to meet such requests. An amendment fee of up to £100 + VAT may be payable, together with any other costs incurred by Us. Cancellation charges (as set out in clause 7) may also apply where changes are requested after the date by which final payment is due.

7. CANCELLATION BY YOU

7.1 Once a Booking Confirmation has been issued, cancellation requests must be made in writing to: My Getaways Limited, Unit 6 Ferry Wharf, Hove Enterprise Centre, Basin Road North, BN41 1BD, United Kingdom, or by email to hello@mygetaways.co.uk from the lead guest, who will be acting on behalf of the entire group. Cancellation charges will apply based on the date We receive written notification of cancellation.

Standard Rate Policy

7.2 If You cancel more than five (5) days before the first day of Your stay, You will receive a refund of all monies paid for Accommodation, together with any damages deposit. If You cancel five (5) days or fewer before the commencement of Your stay, You will receive a refund of Your damages deposit and any cleaning fee paid only; the Accommodation charges will be retained by Us.

Non-Refundable Rate Policy

7.3 If You booked at a non-refundable rate and cancel at any time after booking, You will receive a refund of Your damages deposit and any cleaning fee paid only; the Accommodation charges will be retained by Us.

General Cancellation Provisions

7.4 No refunds will be made, nor credit notes offered, if You or any member of Your group choose to leave early or do not utilise any of the included services.

7.5 In the event that a government authority imposes restrictions (including, but not limited to, lockdowns, travel bans or stay-at-home orders) that prevent You from travelling to the Accommodation or that require the Accommodation to close, We will offer You one change of dates, subject to availability, free of charge. You will be liable for any difference in price, if applicable. Any further date changes beyond the first shall incur an administration fee of £100 + VAT.

7.6 If You, as the lead guest, are medically required to self-isolate or quarantine and are unable to travel to the booked Accommodation, You will receive a refund of Your damages deposit and any cleaning fee paid only. The cost of Your Accommodation should be claimed on Your travel insurance, unless You transfer the booking to an alternative lead guest. An administration fee of £25 + VAT will apply for a change of lead guest.

7.7 The lead guest is entirely responsible for who they choose to stay with as part of their pre-booked group. We are not obliged to record, hold or store guest information other than that of the lead guest. If any members of Your group wish to cancel for any reason, and You decide to cancel the entire booking, Our normal cancellation policies shall apply.

8. CHANGES BY US

8.1 We use all reasonable endeavours to provide Accommodation as advertised and booked; however, You and Your group members accept that occasionally it may prove necessary or advisable to vary or modify the confirmed booking.

8.2 We arrange Accommodation occasionally from suppliers over whom We have no direct control. On occasion, minor changes may have to be made. We reserve the right at any time to cancel or change any of the facilities, services or prices (including, but not limited to, the Accommodation) and to substitute alternative accommodation of comparable standard without compensation. We accept no liability for loss of enjoyment as a result of any such minor changes.

8.3 If a change is known to Us at the time the Booking Request is received, We will inform You before the booking is confirmed.

8.4 If a significant change becomes necessary after the Booking Confirmation has been issued, We will inform You as soon as reasonably possible.

8.5 A significant change includes, but is not limited to, Accommodation no longer being available as a result of events beyond Our control. Should a significant change arise, We will endeavour to offer You an alternative of equivalent or superior quality. If no suitable alternative is available, You will be entitled to a full refund of all monies paid to Us. We will provide You with the details of suitable alternatives and You will inform Us of Your decision as soon as possible.

8.6 Subject to clause 16, We will not be liable to pay any additional expenses, costs or losses incurred by You or Your group members as a result of any change (whether significant or not), save where such change arises from Our negligence.

9. CANCELLATION BY US

9.1 Very rarely, We may be forced to cancel an Accommodation booking due to Force Majeure, health and safety concerns, or any other reason outside of Our reasonable control.

9.2 Should such an event occur prior to arrival, You will be informed of the cancellation as soon as reasonably possible and offered a full refund of all monies paid to Us. We will not be liable for any other loss that You may suffer as a result of the cancellation, except where such loss arises from Our negligence.

10. SPECIAL REQUESTS

10.1 If You or any member of Your group has a special request, You must advise Us at the time of submitting the Booking Request. We will consider the request and endeavour to meet any reasonable requests; however, We cannot guarantee that any special request will be met. Failure by Us to meet a special request will not constitute a breach of the Contract. We cannot accept any booking on the condition that a special request is met.

10.2 Occasionally, and at specific properties, We are able to accommodate some pets, but this must be advised at the time of booking and pre-arranged with Us. An additional fee and an enhanced cleaning charge will apply to ensure the property is suitable for guests with allergies following Your stay.

11. BEHAVIOUR

11.1 You and Your group members shall at all times during the term of Your stay (being the period from the moment of arrival at the property to the moment of departure) have consideration for other people and neighbours.

11.2 We are entitled to terminate the Contract with immediate effect if, in Our reasonable opinion or the opinion of any person in authority, You or any member of Your group behaves in such a way as to cause or be likely to cause:

11.2(a) danger, upset, distress or injury to any third party;

11.2(b) damage to, or unauthorised alterations to, the Accommodation or its contents, including damage to the goodwill or reputation of the owner of the Accommodation;

11.2(c) damage to any other property not belonging to You; or

11.2(d) engagement in the use or supply of illegal drugs, or any other illegal activity, including (without limitation) fraud or solicitation.

11.3 Should the Contract be terminated for any of the reasons set out in clause 11.2, You and members of Your group will not be entitled to any refund, compensation or reimbursement for any loss suffered as a result of the termination. We will not be responsible for You or any member of Your group after the Contract is terminated and You will be liable to pay to Us any costs that We incur as a result of Your or any member of Your group's behaviour.

11.4 You and Your group members agree to be respectful of neighbours and agree to keep noise to a minimum level both inside and outside the Accommodation, particularly after 10:00pm and before 8:00am.

11.5 In the event that noise complaints are received, You and/or the particular members of Your group may be required to leave the Accommodation. In such circumstances, We will have no further responsibility to You or Your group members and We will not issue any refunds, pay any losses or expenses incurred as a result, and We may retain some or all of the damages deposit.

11.6 You and Your group members are expected to leave the Accommodation in a tidy condition. You should ensure that any crockery, glassware and kitchen items used are washed and put away and that all furniture is returned to its original position. Any additional cleaning costs incurred by Us as a result of Your failure to leave the Accommodation in a tidy condition will be deducted from the damages deposit.

11.7 Rubbish and personal items should be removed from the Accommodation prior to departure. Any costs incurred by Us for disposal of excessive rubbish or unwanted personal items will be deducted from the damages deposit.

11.8 If You or any member of Your group calls an emergency contractor (including, for example, an emergency locksmith), the cost, together with administration fees, will be deducted from the damages deposit.

11.9 If You or any member of Your group loses the keys to the Accommodation, a minimum charge of £100 + VAT will be deducted from the damages deposit per set of lost keys. If We are required to replace the locks as a result of lost keys, the costs of the replacement locks will also be deducted from the damages deposit.

11.10 Only pre-booked members of Your group are permitted to stay in the Accommodation. If You or any member of Your group is found to have allowed additional persons to stay in the Accommodation in excess of the pre-booked number, We reserve the right to charge an additional fee, deductible from Your damages deposit.

11.11 You and Your group members are expressly prohibited from holding any parties, both inside the Accommodation and outside in any garden or external areas attached to the Accommodation.

11.12 All of Our properties are non-smoking. A minimum charge of £100 + VAT will apply if You or any member of Your group or any third party has been smoking inside the property.

12. RIGHTS OF ENTRY

12.1 We reserve the right to enter the Accommodation at any reasonable time, giving reasonable notice where practicable, for the purposes of viewing the condition of the property, carrying out necessary repairs, damage limitation, or ensuring that illegal activities are not being carried out. In the event of an emergency (including, but not limited to, fire, flood, gas leak, or suspected danger to persons), We may enter the Accommodation without prior notice. We will endeavour to cause as little inconvenience as possible.

13. HEALTH AND SAFETY

13.1 It is Your responsibility to follow all health and safety advice given by Us, whether via app, email, text message or telephone, and to follow common-sense practices as You would at Your own home to ensure a safe and comfortable stay. It is also Your responsibility to follow any government guidance applicable during Your stay.

13.2 Nothing in this clause shall exclude or limit Our liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or sub-contractors.

14. MARKETING

14.1 You agree to Us contacting You before, during and after Your booking with information relating to Your booking or stay. We may also contact You with future offers from My Getaways Limited in accordance with applicable data protection and electronic communications legislation. You may opt out of marketing communications at any time by contacting Us at hello@mygetaways.co.uk or by using the unsubscribe mechanism in any marketing email.

15. ARRIVALS AND DEPARTURES

15.1 The time of Your arrival will be confirmed in the Booking Confirmation. The Accommodation manager will arrange for Your access to the property or provide self-check-in instructions.

15.2 If You make a booking on the same day as check-in, Your check-in time may be delayed to allow time for housekeeping staff to ensure the property is ready for Your arrival. You will be advised of any delay shortly after Your booking has been confirmed.

15.3 Lost Property. After You have checked out and realise You may have left items at the property, please contact Us immediately by email or SMS text, providing Your name, booking number and a description of the items. Once We have confirmed that We have the item, it will be taken to Our head office and stored free of charge for seven (7) days. You may then arrange to collect the item in person or arrange a courier to collect on Your behalf. We may charge a small fee for packing the item, if applicable. Unfortunately, We are unable to post items back to guests.

16. LIABILITY

16.1 Nothing in these Terms and Conditions shall exclude or limit Our liability for:

16.1(a) death or personal injury resulting from Our negligence;

16.1(b) fraud or fraudulent misrepresentation; or

16.1(c) any other matter for which it would be unlawful for Us to exclude or limit, or attempt to exclude or limit, Our liability.

16.2 Subject to clause 16.1, We shall not be liable for:

16.2(a) loss of enjoyment;

16.2(b) loss of use;

16.2(c) loss of property; or

16.2(d) any special, indirect, consequential or pure economic loss, costs, damages, expenses or charges.

16.3 Subject to clause 16.1, Our total liability to You arising under or in connection with the Contract, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, shall be limited to the total price of the Accommodation paid by You.

16.4 The limitations of liability in this clause 16 are in addition to any other limitation of liability contained in these Terms and Conditions.

16.5 Nothing in these Terms and Conditions affects any statutory rights that You may have under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

17. DATA PROTECTION

17.1 We will process Your personal data in accordance with Our Privacy Policy (available on Our website) and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

17.2 We collect and process personal data (including Your name, contact details and payment information) for the purposes of managing Your booking, providing the Accommodation, and communicating with You about Your stay.

17.3 We will not share Your personal data with third parties except as necessary to provide the Services (for example, with property owners, cleaning providers, and payment processors), as required by law, or with Your explicit consent.

17.4 You have the right to access, rectify, erase or restrict the processing of Your personal data, and to object to processing, in accordance with applicable data protection legislation. To exercise any of these rights, please contact Us at hello@mygetaways.co.uk.

18. TRAVEL INSURANCE

18.1 It is Your responsibility to ensure that You have suitable travel insurance in place. We strongly recommend that You take out comprehensive travel insurance at the time of booking. We cannot be held responsible for any costs You incur as a result of failing to have suitable travel insurance in place.

19. COMPLAINTS

19.1 In the unlikely event that You have any reason to complain, or if You experience any problems with Your stay, please contact Us immediately by telephone on +44 1273 917900, by text on +44 7428 469511, or by email at hello@mygetaways.co.uk.

19.2 If You fail to notify Us of a complaint or problem during Your stay and only inform Us after departure, We may not be able to investigate fully and Our ability to offer any appropriate remedy may be limited.

19.3 We will endeavour to respond to all complaints and problems as soon as possible. You and Your group members agree to allow Us every reasonable opportunity and the necessary time to resolve the problem or complaint. If an appliance, entertainment system, heating system, bed or similar item is not working, is damaged, or fails during the stay (and You are not responsible for such failure), We will endeavour to provide a comparable replacement as soon as practically possible.

19.4 If there is a problem with the Accommodation, You and Your group members should not attempt to repair the problem but should contact Us immediately.

19.5 If You wish to make a formal complaint following Your departure, You must write to Us within seven (7) days of departure.

19.6 We cannot be held responsible if You receive a parking fine due to parking in a restricted zone, failing to observe parking meters, or parking in the wrong allocated space. We are not responsible if parking information provided at the time of booking has subsequently changed upon Your arrival.

19.7 Special events and festivals may take place locally during Your visit. Brighton is a vibrant city with many events throughout the year. If You suffer inconvenience due to noise, traffic or any other disruption caused by a local event or festival, We cannot be held responsible. It is Your responsibility to check whether any events are taking place during the period of Your visit.

20. THIRD PARTY RIGHTS

20.1 A person who is not a party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

21. SEVERANCE

21.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.

22. WAIVER

22.1 No failure or delay by Us to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

23. GOVERNING LAW AND JURISDICTION

23.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

23.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).

23.3 Nothing in these Terms and Conditions shall affect Your statutory rights as a consumer.

© 2026 My Getaways Limited. Company No. 09726775.